Exchange & Refund
1. What is our Exchange & Refund policy?
innisfree Online Mall appreciates your continuous support and we accept product exchange & refund following the Terms & Conditions as the table below.
| Type | Product Condition | Exchange | Refund | Redelivery | Validity Period |
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| Change of Mind | * New, unopened, unused * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) |
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Within 15 working days upon receiving, not applicable to promotional items |
| Opened / Unused / Incomplete content/component. |
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| Damaged Item(s) | * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) |
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Within 15 working days upon receiving. |
| Incorrect Item(s) | * New, unopened, unused * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) |
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| Missing Item(s) | - |
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| Skin Reaction | Used less than 1/3 of the amount |
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Within 30 working days upon receiving with evidential documents from skin specialist. |
| Promotional Item(s) | Follow the product condition for each type of return as mentioned above. |
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Within 15 working days upon receiving with reasons (Damaged Item(s), Incorrect item(s), Missing item(s). |
| Type | Product Condition | Exchange | Refund | Redelivery | Validity Period |
|---|---|---|---|---|---|
| Change of Mind |
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✖ | ✔ | ✖ | Within 15 working days upon receiving, not applicable to promotional items |
| Opened / Unused / Incomplete content/component. | ✖ | ✖ | ✖ | ||
| Damaged Item(s) |
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✔ | ✔ | ✖ | Within 15 working days upon receiving |
| Incorrect Item(s) |
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✔ | ✔ | ✖ | Within 15 working days upon receiving |
| Missing Item(s) | - | ✖ | ✔ | ✔ | Within 15 working days upon receiving |
| Skin Reaction | Used less than 1/3 of the amount | ✖ | ✔ | ✔ | Within 30 working days upon receiving with evidential documents from skin specialist. |
*Exchange is only allowed same valued or lower value items.
*For change of mind case, customer is required to arrange good return to the shared address under own cost and arrangement